Terms of Service

Last updated: January 27, 2026

Fancor is a jersey manufacturing company specializing in fundraising jerseys for fans, custom apparel for both B2B and B2C clients, and complete spirit packs for teams. We help organizations bring their brand to life through high-quality, custom-designed gear that builds pride, unity, and revenue.

Welcome to Fancor. By accessing our website, placing an order, or opting into SMS communications, you agree to be bound by Fancor's Terms of Service and Privacy Policy.

Fancor provides customized apparel and fundraising services through our Shopify-powered platform. All products, pricing, availability, and descriptions are subject to change at any time. Orders are not accepted until confirmed, and all sales are subject to our Refund Policy.

You are responsible for maintaining accurate account, billing, and contact information and for all activity conducted through your account. Products are provided “as is” and delivery times are estimates only.

SMS Messaging Terms

By opting into Fancor SMS messages, you agree to receive recurring text messages that may include fundraising updates, supporter jersey links, deadlines, reminders, order confirmations, and important team or program announcements. Message frequency varies. Message and data rates may apply.

You may cancel the SMS service at any time by texting STOP. After confirmation, you will no longer receive messages. For help, text HELP or contact us at customersupport@fancor.org. Carriers are not responsible for delayed or undelivered messages.

Additional Terms

All content, designs, trademarks, and materials are owned by Fancor or its licensors and may not be used without permission. Use of our Services must comply with all applicable laws. We reserve the right to suspend or terminate access for violations of our terms.

Fancor and its partners are not liable for indirect, incidental, or consequential damages to the fullest extent permitted by law.

These Terms are governed by the laws of the jurisdiction where Fancor is headquartered. Continued use of our Services constitutes acceptance of any updates to these Terms.

Refund Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at customerservice@fancor.org. If your return is accepted, we'll send you a return shipping label as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at customerservice@fancor.org.

Questions or Concerns?

Fancor

Email: customersupport@fancor.org

Address: 575 Wharton Dr SW, Atlanta, GA 30336, United States

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